Before consumers order anything, they usually check the return conditions. So your return policy may be the deciding factor in whether or not to place an order. Moreover, a customer is far more likely to come back with a positive return experience than with a slow process. At Active Ants, we make returns as customer friendly as possible. Service, quality and speed are paramount.
Fast returns processing is just as important for customer satisfaction as fast shipping. At Active Ants, we process returns received as quickly as possible. The whole process is carefully coordinated, with the customer kept well informed about the status of the return. Even as an online retailer, you know exactly where in the process the order is.
A streamlined returns process is not just important for customer satisfaction; as an online retailer, you also benefit from efficient return processing. Not least because you can then quickly sell the returned items again. To make it as easy as possible for customers, we already supply the return labels in each package. Customers can then easily register their returns through the online portal.
Nowhere in Europe are returns as high as in the Netherlands. Purchases through marketplaces in particular have above-average return rates. For many online retailers, returns processing is therefore an increasing part of their operations. We make extensive use of automation and robotisation, allowing us to process returns quickly and economically.
The biggest cost of a return is generally in the (administrative) handling. At Active Ants, we can inspect, administratively process, re-stock and prepare returned items for a new order at lightning speed. Even when it comes to international returns. Thanks to our presence in 4 European countries, and the international network of our parent company bpost, we can also process foreign returns at lightning speed.
Just having a fast and customer-friendly returns process won’t get you there. It is equally important to know why customers return their orders. At Active Ants, we collect valuable data for you. For instance, in our analyses, you can find out the return rate of items and the reason for this.
